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New 2026 Fall Collection
Classic Minimalist Collection
Multi-colour Resin Collection
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Common FAQ
Questions
Common questions people ask before their first box
If the answer you need is not here, write to us. We have a small team, but we will try to get back to you as soon as we can!
Ordering and boxes
Tiers, products and what's coming?
What is the difference between different tiers?
Depending on different collections, some selections are more expensive than others due to materials, designs, etc. For example, our classic minimalist silver mystery box contains several selections that are made of 925 stamped sterling silver, which makes them inherently more expensive due to source and design.
Although every tier has chances to receive the rarer selections, different tiers grant different chances, with the Artisan tier guaranteed to include at least one rare selection in the box.
Some collections do not include the tier options.
All boxes are guaranteed to meet the minimum retail values of the jewelry inside.
Can I choose what is in my box?
No. You pick the tier and the theme, and we carefully pick the pieces from whatever the workshop floor ran that month. Choosing individual items would mean naming and pricing them publicly, which is the one thing our suppliers cannot allow.
Will I get duplicates if I order twice?
Within a single box, no.
Across boxes, it can happen with staple pieces like a classic selection, because those run every month. Tell us at checkout that you have ordered before, and we will try to accommodate if possible!
Is there a subscription?
If anyone is interested in the answer to this question, no, not yet.
With the logistics of essentially a thrift shop for jewelry, it's hard to say that we can guarantee the quality every month. Despite the money incentive of a business, our founders don't see the point of having a business if it can't provide the intended quality/result for its customers.
We will notify our patrons if we're ready in future!
Materials and sourcing
What is the metal, and where does it come from?
Is the silver real?
If we labelled them sterling silver, yes.
If we didn't label them specifically, it most likely is not.
We will provide the details and information for all the relevant information of the selections within a box under the product page of that respective box.
Which workshops do you buy from?
We can provide the workshop location and names upon request and upon acquiring consent from the requested workshop to protect the identities and trade secrets of the workshops.
You'd be just as surprised as our founders when they found out a major brand was sourcing their new series from the same place they were searching.
Why do the product look different from the photos?
Designs, materials and size vary piece to piece, and the photographs show one example rather than the whole specification.
Many factors like lighting, positioning and background colour can alter the visuals of a product in a photo. However, we will do our best in tailoring the product picture to be as close to the real product as possible.
Variation is not damage and is not returnable on its own.
Shipping and returns
How do we send it to you?
How long does delivery take?
Depending on the shipping options, the shipping time can vary from 2 to 14 days in Canada and 5 to 14 days in the United States, plus 1-2 days for packing.
This is a conservative estimate, as customers will often receive it within 2-3 days for the fastest option for a common location.
Can I return a box?
Due to the nature of the mystery box, once the boxes are received by our customers, we can't offer a return or refund for general reasons like preference, size differences, etc.
However, if you cancel early or receive a faulty product, please contact us asap!
Something arrived broken. What now?
Email us within fourteen days with a photo of the box and the packing slip.
If determined eligible, we will either replace the piece if we can. We will refund or credit your account if we cannot.